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List Price: $134.95
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Binding: Paperback
EAN: 9780495806493
Edition: 4
ISBN: 0495806498
Label: Course Technology
Languages: EnglishUnknownEnglishOriginal LanguageEnglishPublished
Manufacturer: Course Technology
Number Of Items: 1
Number Of Pages: 696
Publication Date: September 16, 2009
Publisher: Course Technology
Studio: Course Technology



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Editorial Review:

Product Description:
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.



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