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by: Steven Johnson See Larger Image Amazon.com's Price: $24.99 as of 05/22/2012 19:06 EDT Availability: Usually ships in 24 hours Binding: Paperback EAN: 9780470126356 Edition: 1 ISBN: 0470126353 Item Dimensions: 9207407750 Label: Sybex Languages: EnglishUnknownEnglishOriginal LanguageEnglishPublished Manufacturer: Sybex Number Of Items: 1 Number Of Pages: 240 Publication Date: April 30, 2007 Publisher: Sybex Studio: Sybex Related Items: A Guide to Computer User Support for Help Desk and Support Specialists Upgrading and Repairing PCs (19th Edition) CompTIA A+ Complete Deluxe Study Guide: Exams 220-701 (Essentials) and 220-702 (Practical Application) Network+ Guide to Networks (Networking (Course Technology)) Microsoft® Windows® XP Inside Out, Second Edition (Bpg-Inside Out) see more Browse for similar items by category: Click to Display Editorial Review: Product Description: Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers. Customer Reviews Average Rating: none