CertificationBooks.com: Introduction to Help Desk Concepts and Skills Books

Certification Watch

Get the latest certification news by email!

Certification Resources

GoExam
Certification practice tests with free demos to download.

GoCertify
Complete computer certification resource center covering virtually every IT certification.

SearchCertify
links, links and more certification links!

Quick Links: Cisco CCNA CCNP CCIE Microsoft MCTS MCITP MCSA MCSE MCSD MCDBA MOUS Sun Java Solaris Novell CNA CNE Oracle DBA Developer Red Hat RHCE RHCT More CISA CISSP CIW PMP


by: Susan Sanderson See Larger Image Amazon.com's Price: $82.01 as of 05/21/2012 22:04 EDT Availability: Usually ships in 24 hours Binding: Paperback EAN: 9780078216770 Edition: 1 ISBN: 007821677X Item Dimensions: 741078175838 Label: Career Education Languages: EnglishUnknownEnglishOriginal LanguageEnglishPublished Manufacturer: Career Education Number Of Items: 1 Number Of Pages: 464 Publication Date: September 17, 2003 Publisher: Career Education Studio: Career Education Related Items: Running an Effective Help Desk, 2nd Edition Help Desk Manager's Crash Course Help Desk Practitioner's Handbook A Guide to Customer Service Skills for the Help Desk Professional A Guide to Customer Service Skills for the Service Desk Professional see more Browse for similar items by category: Click to Display Editorial Review: Product Description: "Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry. Customer Reviews Average Rating: none